Identified - The vendor's team is still awaiting access to the affected site.
Jan 17, 18:13 EST
Investigating - Internet connection is down at multiple locations
Jan 17, 08:47 EST
E-Commerce - Swiss Chalet Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
Call Center Phone System Operational
Mobile App Operational
order.swisschalet.com Operational
Order Processing Service (Store Daemon) Operational
DragonTail Operational
90 days ago
100.0 % uptime
Today
Marketing Website Operational
Restaurant Portal Operational
Aggregator Operational
90 days ago
100.0 % uptime
Today
Curbside Operational
90 days ago
100.0 % uptime
Today
CAA ? Operational
90 days ago
100.0 % uptime
Today
E-Commerce - East Side Mario's Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
Call Center Phone System Operational
Mobile App Operational
order.eastsidemarios.com Operational
Order Processing Service (Store Daemon) Operational
Marketing Website Operational
Restaurant Portal Operational
Aggregator Operational
90 days ago
100.0 % uptime
Today
CAA ? Operational
90 days ago
100.0 % uptime
Today
E-Commerce - Milestones Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
90 days ago
100.0 % uptime
Today
Order Processing Service (Store Daemon) Operational
90 days ago
100.0 % uptime
Today
order.milestonesrestaurants.com Operational
90 days ago
100.0 % uptime
Today
Marketing Website Operational
90 days ago
100.0 % uptime
Today
Restaurant Portal Operational
90 days ago
100.0 % uptime
Today
E-Commerce - Montana's Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
Call Center Phone System Operational
Order Processing Service (Store Daemon) Operational
order.montanas.ca Operational
Mobile App Operational
Marketing Website Operational
Restaurant Portal Operational
Aggregator Operational
90 days ago
100.0 % uptime
Today
E-Commerce - Kelsey's Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
Call Center Phone System Operational
Order Processing Service (Store Daemon) Operational
order.kelseys.ca Operational
Mobile App Operational
Marketing Website Operational
Restaurant Portal Operational
Aggregator Operational
90 days ago
100.0 % uptime
Today
E-Commerce - Harvey's Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
Call Center Phone System Operational
Order Processing Service (Store Daemon) Operational
Mobile App Operational
Marketing Website Operational
Restaurant Portal Operational
Aggregator Operational
90 days ago
100.0 % uptime
Today
order.harveys.ca Operational
90 days ago
100.0 % uptime
Today
E-Commerce - St-Hubert Operational
90 days ago
100.0 % uptime
Today
Call Center Operational
Call Center Phone System Operational
Store Portal (Daemon) Operational
order.st-hubert.com Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
Marketing Website Operational
Restaurant Systems Partial Outage
90 days ago
100.0 % uptime
Today
Brand Portals ? Operational
RecipeView Operational
GSUITE Operational
Givex Operational
Guest Wi-Fi Operational
Internet connectivity Partial Outage
Menu Maintenance Operational
MyMicros Operational
Network Drives Operational
Optimum Operational
Payment Systems Operational
POS Operational
RBOS Operational
RDS Operational
Restaurant Phone System Operational
Scene Operational
Cara IT Service Desk Portal Operational
RMS Operational
Jarvis Operational
Dayforce/Ceridian Operational
90 days ago
100.0 % uptime
Today
Tablets Operational
90 days ago
100.0 % uptime
Today
Corporate Systems Operational
90 days ago
99.87 % uptime
Today
Analytics (DW & Cubes) Operational
AutoMate Operational
RecipeView Operational
Centralized Printing Operational
GSUITE (Gmail, Google Drive, Sites) Operational
Genesis Operational
JDE Operational
myCara Operational
MyMicros Operational
Network - Core Network Operational
Network - Ridgetop Network Operational
Network - Vaughan Network Operational
Network - VPN Operational
90 days ago
99.87 % uptime
Today
RDS Operational
ReconNet Operational
Vaughan Phone System Operational
Dayforce/Ceridian Operational
E-Fax Operational
Zendesk Operational
Public Websites Operational
90 days ago
100.0 % uptime
Today
cara.investorroom.com Operational
frysociety.newyorkfries.com Operational
support.cara.com Operational
theultimatediningcard.ca Operational
www.biermarktmusic.com Operational
www.bonappetitgiftcards.com Operational
www.cara.com Operational
www.carafranchising.com Operational
www.carterslanding.ca Operational
www.darcymcgees.com Operational
www.eastsidemarios.com Operational
www.fionnmaccools.com Operational
www.harperslanding.ca Operational
www.harveys.ca Operational
www.hunterslanding.ca Operational
www.kelseys.ca Operational
www.lebiermarkt.com Operational
www.milestonesrestaurants.com Operational
www.montanas.ca Operational
www.newyorkfries.com Operational
www.primepubs.com Operational
www.swisschalet.com Operational
www.taylorslanding.ca Operational
www.thebiermarkt.com Operational
www.thelandinggroup.ca Operational
www.williamslanding.ca Operational
https://www.recipeunlimited.com/ Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022
Resolved - A permanent resolution has been found.
Jan 17, 18:55 EST
Update - The team continues to monitor and work on a permanent solution.
Jan 17, 18:12 EST
Update - We are continuing to monitor for any further issues.
Jan 17, 09:25 EST
Update - The team continues to monitor and work on a permanent solution.
Jan 17, 09:13 EST
Update - The team is continuing to monitor the issue.
Jan 16, 18:53 EST
Monitoring - The team is continuing to monitor the issue.
Jan 16, 13:41 EST
Update - The team is continuing to investigate.
Jan 16, 10:56 EST
Identified - Restaurants are unable to complete the EOD in RMS due to a Sales Validation error.
Jan 16, 08:33 EST
Jan 16, 2022
Jan 15, 2022
Resolved - The issue is resolved and most stores should be able to run their end of day. However, if you run into any errors please try again tomorrow as there may still be some tasks finalizing today.
Jan 15, 15:39 EST
Update - The team is continuing to work towards a resolution.
Jan 15, 12:24 EST
Identified - Restaurants are receiving a Sales Validation error when trying to complete the EOD in RMS.
The issue is being investigated.
Jan 15, 09:37 EST
Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - replace bad server
Jan 12, 15:50 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 12, 15:46 EST
Investigating - 502 Bad Gateway, we are currently investigating the issue.
Jan 12, 15:46 EST
Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - This incident has been resolved.
Jan 10, 17:35 EST
Update - We are continuing to work towards a resolution.
Jan 10, 16:40 EST
Monitoring - Business Analyst Team is actively investigating and have noticed errors with order closer.

Restarted services and will be attempting to run the order closer again.
Jan 10, 15:38 EST
Identified - Payments were not captured automatically and need to be processed manually.
Jan 10, 15:37 EST
Investigating - Harvey's pick up checks did not close automatically for Jan. 7 and Jan. 9, 2022
Jan 10, 15:35 EST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022
Resolved - This issue has been resolved.
Jan 6, 21:36 EST
Update - The appropriate teams continue to work towards a resolution.
Jan 6, 21:05 EST
Update - We are continuing to work on a fix for this issue.
Jan 6, 20:07 EST
Identified - Locations are receiving communication errors on the Move 5000 Devices.
Jan 6, 20:07 EST
Resolved - The vendor has resolved the issue.
Jan 6, 18:38 EST
Investigating - Scene issuance and redemption are failing with error 4602 - Transaction failed. Please try again.
Gift cards are working normally.
Jan 6, 18:18 EST
Resolved - This issue has been resolved and the team continues to monitor.
Jan 6, 10:10 EST
Investigating - Currently, restaurants are unable to process payments using the Move 5000. The locations must use offline mode, for now. The issue is not affecting wired devices.
Jan 6, 09:37 EST
Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.